SATURN RING IN ROSE GOLD

Pursuant to Legislative Decree No. 206/05, Consumers who purchase one or more products through remote communication methods have the right to withdraw from the contract without any penalty and without providing any reason.

This right is exclusively reserved for “Consumers” and cannot be exercised by legal entities or individuals acting for purposes related to their business or professional activities.

Exceptions apply to all customized, modified, or made-to-order products (for example, a ring made to the customer’s size, or an engraved watch); for such products, the right of withdrawal and any refund or return is not applicable or effective.

To exercise the right of withdrawal, the Consumer must send a communication to John Oliver within 14 days starting from the day after the product’s receipt.

The Customer must return the purchased product within 14 days from the date of the withdrawal communication, carefully packed and shipped at their own expense and risk. The deadline is met if the goods are dispatched before the expiration of the 14-day period.

Procedurally, the Customer must send a written communication to the following email address: johnoliverfirenze@gmail.com, clearly stating their intention to exercise the right of withdrawal for the purchased product.

After sending the withdrawal notice, the Customer must ship the product carefully packed and complete with all accessories and original packaging to the following address:

John Oliver
Borgo Albizi 73r
50122 Florence, Italy

Shipping, until the product is received at John Oliver’s premises, is entirely the Customer’s responsibility. John Oliver is not liable for any damage, theft, or loss occurring during the return shipment. Therefore, it is strongly recommended to arrange for insured shipping.

John Oliver suggests entrusting the shipment to a specialized valuables courier and is available, upon Customer request, to provide contacts of its trusted suppliers in this field.

Upon receipt of the returned package, John Oliver will record a video of the unboxing to document the condition of the package, product, and accessories, to highlight any damage not caused by John Oliver or any tampering or substitution with counterfeit products.

After inspecting the product’s condition, acceptance of the return will be confirmed to the Customer via email within seven working days from receipt.

The refund will include the full value of the returned products. The only costs borne by the Customer for exercising the right of withdrawal are the shipping fees for returning the products to John Oliver, which will not be reimbursed.

Registered office: Daniel Greys s.r.l.
Via Bufalini 37r, 50122 Florence, Italy
VAT Number: 06377970485
Email: johnoliverfirenze@gmail.com
Phone: +39 055 6145844

The refund will be processed within 14 days from the acceptance of the withdrawal.

Pickup at the store in Borgo Albizi 73r, Florence, is always possible, provided the customer specifies this preference. John Oliver will notify the customer when the product is "ready for delivery."
Alternatively, John Oliver will ship the product to the Customer at the address provided by the latter.
Unless otherwise specified, shipping costs are the responsibility of the Customer.
Shipping takes place to all EU countries and non-EU countries unless the shipping order is accepted by our partners specializing in the transport of valuables.
The products sold by John Oliver are shipped via specialized delivery platforms for valuables with insured transport (Ferrari SPA, Malca Amit, etc.).
Each shipment will be insured for the full value paid by the Customer, who therefore does not run any financial risk for the shipment of purchased items.
Since these are valuable items, for the Customer's protection, the ordered products will be delivered exclusively to the address indicated by the Customer and to the person whose identity document was provided or to a formally authorized representative (concierge, doorman, receptionist, security personnel, domestic staff, relatives or in-laws, official, or person residing at the indicated address). Under normal operating conditions, the carrier will contact the Customer to communicate the delivery time.
John Oliver provides the Customer with the expected time for delivery of the goods shipped, but cannot under any circumstances be held responsible for any delays or failure to deliver due to unforeseeable circumstances or force majeure, nor for delays attributable to the carrier of the goods.
Upon receipt of the purchased product, the Customer is required to check whether: the number of packages delivered corresponds to that indicated on the transport document; whether the packaging is externally intact.
If the Customer, upon delivery of the goods, certifies that the sales packaging is not intact or damaged, he or she is required to sign the courier's delivery receipt, adding the words "Accepted with reservations", in order to obtain the possible repair or replacement of the products contained therein (if actually damaged during shipping), after returning them to John Oliver in their original packaging.
Acceptance of the delivered products without the Customer having made a reservation or dispute regarding the delivery in the transport document is equivalent to recognition of the conformity of the delivery to the order in terms of quantity, type and packaging.
Please note that any product damaged during shipping will be accepted by John Oliver and replaced, where possible, with an identical product, provided that all of the following conditions are met: the sales packaging must be intact and complete in all its parts;
The damage must not be attributable to improper use, therefore there must be no tampering, scratches, or missing parts; the product must be accompanied by a document certifying the damage.
Any additional guarantees provided by current legislation in relation to the products delivered remain unaffected.